Terms and Conditions

Generalities

These General Conditions of Use and Contracting (hereinafter, “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, access and use of the website accessible through the domain name https: //www.koenjapan.com/es/ and its subdomains (hereinafter, “the Website”), as well as the contracting of products and/or services through it. Simply accessing the Website attributes to the person doing so the status of User of the Website (hereinafter, “the “User”) and implies acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must immediately leave the Website without using it.

By accepting these General Conditions, the User declares: That he or she has read, understands and understands what is stated here:

• That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
• That, in the event that you are willing to contract a product and/or service, you have sufficient capacity to do so.
• That assumes all the obligations set forth herein.

The User must carefully read these General Conditions each time they access the Website, since it and these General Conditions may be modified.

The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.

The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.

In the event that Koen Oils, SLU entrusts a trusted third party with the custody of the successive versions of the general conditions, both parties recognize as the only valid version of said conditions at all times the one that appears in the database of the trusted third party. .

1. General information of the Website

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on information society services and electronic commerce, the general information of the Website is provided below:

• Owner: Koen Oils, SLU
• Registered office: Costa d' en Paratge 22, 2n., D-1 08500-Vic CIF: B42721720
• Email: indyk1@indyk.es
• Telephone: 938864312

2. Protection of personal data.

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, all users who provide or are going to provide their personal data will be previously informed, in accordance with the provisions of the aforementioned regulation.

Through the forms available on the website, personal information will be collected, by marking the corresponding box or checkbox, the user will expressly and freely accept that their personal data be processed for the purpose for which they are requested. For more information, the user can consult our privacy policy in the "Legal Notice" section.

3. Access to the Website

Simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

3.1. Registration Need

The use of certain services and content may be conditional on the User's prior registration.

The use of the services provided by Koen Oils, SLU and the purchase on the Web requires registration as a user on the Web. In order to complete the registration, a series of personal data must be provided that must be true and accurate. You can consult our privacy policy at the following link: 

Likewise, you must bear in mind that at any time you can modify your personal data, as well as exercise the rights of access, rectification, deletion, limitation and opposition in accordance with LO 3/2018, of December 5, on Data Protection. and Guarantee of Digital Rights (LOPDGDD) and with Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR).

The data entered by the User must be exact, current and truthful. The registered User will be responsible at all times for the custody of their password, consequently assuming any damages that may arise from its improper use, as well as its transfer, disclosure or loss. For these purposes, access to restricted areas and/or use of the services and content carried out under the password of a registered User will be considered carried out by said registered User, who will be responsible in all cases for said access and use.

3.2. Rules for using the Website

The User undertakes to use the Website and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, it is obligatory to make appropriate use of the services and/or contents of the Website and not to use them to carry out illegal activities or activities that constitute a crime, that violate the rights of third parties and/or that infringe the regulation on intellectual and industrial property. or any other rules of the applicable legal system.

The user undertakes not to transmit, introduce, disseminate and make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limiting or exclusive, the User undertakes to:

I.- Do not introduce or disseminate content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism or that violates human rights.

II.- Do not introduce or spread data programs (viruses and harmful software) on the network that may cause damage to the computer systems of the access provider, its suppliers or third-party Internet users.

III.- Do not disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.

IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.

V.- Do not transmit unsolicited or authorized advertising, publicity material, "junk mail", "chain letters", "pyramid structures", or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.

VI.- Do not introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.

VII.- Do not impersonate other Users using their registration keys to the different services and/or contents of the Website.

VIII.- Do not disseminate, transmit or make available to third parties any type of information, element or content that represents a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or third parties.

IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that represents a violation of the secrecy of communications and personal data legislation.

The User undertakes to hold Koen Oils, SLU harmless from any possible claim, fine, penalty or sanction that may be required to be borne as a result of non-compliance by the User with any of the aforementioned usage rules, reserving, furthermore, Koen Oils, SLU the right to request compensation for corresponding damages.

Sometimes, Koen Oils, SLU will provide the User through its communications, such as periodic newsletters, with a link that will allow them to access their personal account. Said access will be carried out through a unique and private address, so that the User will not need to enter their access codes to the Website. Consequently, the User must treat communications from Koen Oils, SLU confidentially and refrain from forwarding them to third parties, in order to avoid unauthorized access to the private information of their account.

3.3. Exclusion of Liability

The User's access to the Website does not imply for Koen Oils, SLU the obligation to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of appropriate tools for the detection and disinfection of harmful computer programs.

Koen Oils, SLU is not responsible for any damage caused to the software and computer equipment of Users or third parties during the use of the services offered on the Website.

Koen Oils, SLU is not responsible for damages or losses of any kind caused to the User that result from failures or disconnections in the telecommunications networks that cause the suspension, cancellation or interruption of the Website service during its provision or in advance.

3.4. Contents and services linked through the Website

The access service to the Website may include technical link devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter, “Linked Sites”). In these cases, Koen Oils, SLU will only be responsible for the contents and services provided on the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the User considers that a Site exists

Links to illegal or inappropriate content may be communicated to Koen Oils, SLU without this communication entailing in any case the obligation to remove the corresponding link.

In no case should the existence of Linked Sites presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of Koen Oils, SLU with the statements, content or services provided.

Koen Oils, SLU does not know the contents and services of the Linked Sites and, therefore, is not responsible for damages caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the Sites. Linked or for any other damage that is not directly attributable to Koen Oils, SLU

3.5. Intellectual and industrial property

All contents of the Website, including, but not limited to, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes, are property. intellectual property of Koen Oils, SLU or third parties, without any of the exploitation rights recognized by current regulations on intellectual property over them being understood to have been transferred to the User.

The brands, trade names or distinctive signs are the property of Koen Oils, SLU or third parties, without it being understood that access to the Website attributes any right over them.

In any case, the User knows and accepts that the ratings and comments made about the products available through the Website may be accessible to the rest of the Users of the Website, including the identity of their author.

Regarding all comments freely hosted by the User on the Website, whether or not they include an opinion or description of the products offered (hereinafter, “the Contents”), the User grants Koen Oils, SLU a non-exclusive use license free of charge. , of global territoriality and with the maximum duration legally provided. On the basis of said license, Koen Oils, SLU may freely exploit the rights of reproduction, transformation, distribution and public communication of the Contents, solely for the purpose of being able to provide the services offered by Koen Oils, SLU and advertise its products and services. .

4. Contract Conditions

4.1. User Registration

The use of the services provided by Koen Oils, SLU implies the need for the User to register on the Website.

The User must proceed to register indicating their full name and email address. Once registration is completed, a message will be sent to the designated email account with a link that the User must follow to confirm that they have access to it.

In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.

Once the User is correctly registered on the website, they can access “My Account” at any time. Through “My Account” the User can modify their personal data, as well as data related to the shipment of orders, check if they have orders pending delivery.

4.2. Send conditions

Koen Oils, SLU only sends its products to: Mainland Spain and the Balearic Islands. It will not be possible to carry out the purchase process through the Website to destinations other than those indicated.

The purchase of products on the Website is subject to payment of shipping costs, at the buyer's expense.

Shipping costs will depend on the destination and the number of products purchased in accordance with the indicative table below. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing their purchase. Koen Oils, SLU cannot be held responsible for delays in the delivery of orders due to causes not directly attributable to Koen Oils, SLU, fortuitous cases or force majeure.

Delivery of orders will be made to the delivery address freely designated by the User. Koen Oils, SLU will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsehood of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond its control. to Koen Oils, SLU such as the absence of the recipient at the delivery address.

In the event of the recipient's absence and whenever possible, a note will be left with the necessary information to arrange a new delivery to the recipient's home or the necessary instructions for the recipient to pick up the product at a certain location. In any case, after 7 days have elapsed since the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.

4.3. Delivery times

4.3.1. Product delivery

Koen Oils, SLU undertakes to deliver the product in perfect condition to the address indicated by the CUSTOMER.

on the order form. In order to optimize delivery, we thank the CUSTOMER to indicate an address where the order can be delivered within normal business hours and a contact telephone number, preferably a mobile phone, where the transport company will inform them of the status and delivery forecast.

4.3.2. Delivery times

The deadline for national deliveries (Spain) is 2 to 4 business days. International deliveries are delivered within 7 business days.

4.4. Selection of products by the User

Any registered User may contract the purchase of products through the Website.

The purchasing process at Koen Oils, SLU is based on a virtual basket, to which the User can add the products they wish to purchase.

To add products to the shopping cart, once the User is on the product description page and has selected the available customization options, they must select the “Add to cart” option provided.

At any time the User can access and modify the content of the basket.

4.5. Order processing

Once the products they wish to purchase are in the shopping basket, the User may begin processing the order by selecting the “View basket” option, an option that will show the User the content of the virtual basket, allowing the modification of the items. selected products and their removal from the shopping cart.

The User must ensure that the products indicated on the screen are the ones they wish to purchase and select the one corresponding to the shipping address from among the listed geographical areas. At this point the total price of the selected products and the shipping costs generated are shown. Also in this section, the User will be able to view, if applicable, the promotions automatically applied to their order, use the promotional codes and/or gift vouchers they have available.

By clicking “NEXT”, the User accesses a panel where they must indicate the shipping information; To continue with the contracting process, the User must fill out the shipping information, including their full name, telephone number and address, filling out all the fields marked as mandatory. In this section the User may include the useful information that they consider necessary for the courier, although Koen Oils, SLU cannot guarantee its compliance.

If the User wants the billing address to be different from the shipping address, they must check the box “My billing address is different from the delivery address” and fill out the corresponding information. In this same section, the User can add a message for the recipient, especially indicated in the case of gifts.

In the next phase of the purchase process, the User must select the payment method. At this time, the User is again informed of the exact amount to pay, resulting from adding the price of the products and the shipping costs, net of any promotional discount and/or gift voucher.

Following the “PLACE ORDER” link, the User will be directed to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming the order information on the screen and sending an email to the User confirming the operation.

4.6. Product price

The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in Euro currency (€) and include Value Added Tax (VAT).

4.7. Way to pay

The purchase of products through the Koen Oils, SLU Gateway allows the following payment methods:

• Payment by debit or credit card (VISA, MASTERCARD and AMERICAN EXPRESS) through a virtual POS.
• Pay by Paypal.
• Bizum.

To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the card owner, type of card, card expiration date and security code.

Koen Oils, SLU does not have access to the bank data linked to the payment methods and does not know or record this data during the payment transaction.

4.8. Confirmation of receipt of acceptance

Once the purchase process is completed, the User will receive, at the email address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, contract date, order number and delivery date. delivery. Likewise, a permanent link to these contract conditions will be sent to the email address provided by the User. The User may request at any time, free of charge, a copy of the general conditions applicable at any time to Koen Oils, SLU or to any third party designated for registration and version control, if applicable.

4.9. Return of an order.

In the event that one or more products arrive damaged as a result of transport, it will be necessary for the recipient to state this in writing on the delivery note that the carrier will give them at the time of receiving the shipment, accompanied by their signature. Afterwards, it will be necessary for Koen Oils, SLU to communicate it in writing, within a maximum period of 14 business days from the date of receipt, explaining the facts in detail. It is necessary that the recipient keep the damaged product(s) unopened, in their original packaging, avoiding any manipulation, alteration or use. Once the appropriate procedures and checks have been carried out, and within a maximum period of thirty days from the date of communication, Koen Oils, SLU will refund the money for the damaged products by means of a transfer to the payment method that was used at the time of purchase. make the purchase. Once the money has been refunded, Koen Oils, SLU reserves the right to claim damaged products (at its expense).

If the products received differ from the original order, it will be necessary for the customer to notify Koen Oils, SLU in writing, within a maximum period of 14 business days from the date of receipt. The recipient must keep the products subject to claim unopened, in their original packaging, avoiding any type of manipulation, alteration or use. Once the appropriate procedures and checks have been carried out, and within a maximum period of thirty days from the date of communication, Koen Oils, SLU will refund the money for the erroneous products by means of a transfer to the payment method that was used at the time of purchase. make the purchase. Once the money has been refunded, Koen Oils, SLU reserves the right to claim the erroneous products (at its expense the costs of returning them).

If for any reason other than the above, the customer decides to return any product, except products considered special (products that, by their nature, are seasonal, fresh or have a reduced expiration date), they will have 14 business days from the date of receipt of the shipment. It will be necessary for the client to notify Koen Oils, SLU in advance, in writing, within the indicated period. The recipient must keep the products unopened, in their original packaging, avoiding any type of manipulation, alteration or use. The customer must return the products in perfect condition, being responsible for both the costs of the first shipment and the return costs (which must be managed directly), as well as customs costs, if any. Once received and the appropriate checks have been made, Koen Oils, SLU will refund the amount by means of a transfer to the payment method used at the time of purchase, within a maximum period of 14 days from the date of receipt of the products in your instalations.

Orders must be returned to the following address: Owner: Koen Oils, SLU

Registered office: Costa d' en Paratge 22, 2n., D-1 08500-Vic CIF: B42721720

E-mail: info@koenjapan.com

Telephone: 938864312

The right of resolution (withdrawal) is excluded in those cases in which due to the nature of the content of the services it is impossible to carry it out, without prejudice to the claim for damages and losses suffered or when the merchandise returned to the warehouse or its packaging is not are complete and/or in perfect condition.

4.10. Right of withdrawal.

In all cases, the buyer will have a period of fourteen (14) calendar days after receiving the Product to exercise their right of withdrawal without having to justify reasons or incur any penalty.

The buyer must express his intention to withdraw within the indicated period and must return the product. To do this, the User may send an email to the address info@koenjapan.com including their name and address, as well as their order number using the form found at the end of this document (ANNEX 1). You can also contact us by telephone in order to expedite the process of returning the corresponding amounts.

Koen Oils, SLU will reimburse the amounts paid by the User without withholding expenses. However, the cost of returning the product will be borne by the User.

Once the products on which the withdrawal applies have been received and their correct condition verified, Koen Oils,

SLU will return the amounts paid to the User within a maximum period of 14 calendar days. Products that do not retain their original packaging may suffer depreciation.

4.11. Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

• The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
• The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
• The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
• Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
• The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
• The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications. Contracts concluded through public auctions.
• The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
• The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

5. Nullity and ineffectiveness of the clauses

If any clause included in these General Conditions is declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, these General Conditions subsisting in everything else. , considering such provision totally or partially as not included.

6. Applicable legislation and competent jurisdiction

The parties submit, at their option, for the resolution of conflicts and waiving any other forum, to the Courts and Tribunals of the User's domicile.

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws; Law 7/1998, of April 13, on General Contracting Conditions; Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16; Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data; Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights; Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

7. Information to the buyer about the E.COMMERCE dispute resolution platform

The buyer of products from this website is informed of the existence of an online dispute resolution platform.

In accordance with Article 14.1 of Regulation (EU) 524/2013:

“The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

Consumers will be able to submit their complaints through the online dispute resolution platform.”

Our entity is a member of Confianza Online (non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain) , telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es).

These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of possible disputes through from this link. If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link.

Last update 02/2024

APPENDIX 1

 

Withdrawal form template

(You should only complete and send this form if you wish to withdraw from the contract)

To the atenttion of:

 

Reason Social: Koen Oils, SLU

Address: Coast d' in Paratge 22, 2n., D-1 08500-Vic

CIF: B42721720

Email: info@koenjapan.com

Phone: 938864312

By the present you communicate that I give up of my contract of sale of the following good: No. of tracking/order:

 

Received he day:

  

Name of the consumer:

Address of the consumer:

 

Signature of the consumer (only Yeah he form HE presents in paper)

Date: